Abstract:
Drawing from international and local literatures on satisfaction studies, this paper comes as an
attempt to find out the Level of Students’ Satisfaction in Academic Services Offered by Private
Universities in Tanzania. Five (5) out of nineteen (19) Private Universities from Tanzania mainland
and one (1) out of two (2) Private University from Tanzania Island were purposively selected to
accomplish the study. A descriptive survey design was employed to obtain a largely quantitative
data supplemented by qualitative elements. Three hundred and six (306) questionnaires were
developed and randomly distributed to the students. A response rate of N (286)93% was achieved.
The findings revealed that, majority of the respondents were not satisfied with Library Services,
Internet Services and availability of enough spacious lecture halls. However, students were satisfied
with programmes offered, examination results and students-staff relationship. It was concluded
that, inadequate library services, limited size of lecture halls and inadequate internet services are
critical issues affecting the level of students’ academic satisfaction in private universities which
could also jeopardize the quality of education services offered. Thus the study recommended to the
Government of Tanzania through the responsible ministry to enact policies which are well monitored
to ensure professionalism in Private Universities, library, internet and infrastructure availability.
This will ensure students satisfaction with academic services offered in Private Universities of
Tanzania.
