Abstract:
Drawing from international and local literatures on satisfaction studies, this paper comes as an 
attempt to find out the Level of Students’ Satisfaction in Academic Services Offered by Private 
Universities in Tanzania. Five (5) out of nineteen (19) Private Universities from Tanzania mainland 
and one (1) out of two (2) Private University from Tanzania Island were purposively selected to 
accomplish the study. A descriptive survey design was employed to obtain a largely quantitative 
data supplemented by qualitative elements. Three hundred and six (306) questionnaires were 
developed and randomly distributed to the students. A response rate of N (286)93% was achieved. 
The findings revealed that, majority of the respondents were not satisfied with Library Services, 
Internet Services and availability of enough spacious lecture halls. However, students were satisfied 
with programmes offered, examination results and students-staff relationship. It was concluded 
that, inadequate library services, limited size of lecture halls and inadequate internet services are 
critical issues affecting the level of students’ academic satisfaction in private universities which 
could also jeopardize the quality of education services offered. Thus the study recommended to the 
Government of Tanzania through the responsible ministry to enact policies which are well monitored 
to ensure professionalism in Private Universities, library, internet and infrastructure availability. 
This will ensure students satisfaction with academic services offered in Private Universities of 
Tanzania.